Privacy Policy

Rest & Roam is a trading name of H.E.B.S TEAM PTY LTD (ABN 38 643 492 308).

At Rest & Roam, accessible at www.restandroam.com.au, one of our main priorities is the privacy of our visitors.

This Privacy Policy document contains types of information that is collected and recorded by Rest & Roam and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at hebsteamptyltd@gmail.com.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected on our website.

This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you make a booking, we may collect the following information: full name, email address, phone number, payment details (processed securely via Stripe — we do not store your card details), estimated arrival and departure times, identification documents if required, and any other information you provide during the check-in process.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website

Process and manage bookings and reservations

Communicate with you regarding your booking, check-in instructions, and stay-related information

Process payments securely via Stripe

Improve, personalise, and expand our website

Understand and analyse how you use our website

Find and prevent fraud

We do not sell, trade, or share your personal information with third parties except as required to process your booking (e.g. payment processing via Stripe) and comply with legal obligations.

Log Files

Rest & Roam follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Rest & Roam uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

Australian Privacy Act

Rest & Roam complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Under the APPs, you have the right to:

Access the personal information we hold about you

Request correction of any inaccurate or out-of-date information

Request deletion of your personal information, subject to any legal obligations we may have to retain it

Withdraw your consent to the collection or use of your personal information

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at hebsteamptyltd@gmail.com.

GDPR Privacy Policy (Data Protection Rights)

For visitors from the European Union, we would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at hebsteamptyltd@gmail.com.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, process your booking, and comply with legal obligations. Booking records may be retained for up to 7 years for tax and legal compliance purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Payment information is processed securely through Stripe and is not stored on our servers.

Children's Information

Rest & Roam does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, please contact us:

Rest & Roam (H.E.B.S TEAM PTY LTD)

Email: hebsteamptyltd@gmail.com

Phone: +61 415 628 765